Privacy Policy

Makan Jerr provides a digital platform for food ordering, delivery and restaurant operations. Our platform may be used to manage and support services including:

• Online food ordering and marketplace listings
• Point-of-sale and menu management
• Delivery dispatch and rider management
• AI-powered customer support, marketing and loyalty
• Inventory, warehouse and franchise operations
• Payments, payouts and financial records
• Notices, announcements and communication between merchants and their customers
• Reports and operational records

In this Privacy Policy, references to “Makan Jerr”, “we”, “us” or “our” refer to the company operating the Makan Jerr platform.

Depending on how you use Makan Jerr, we may collect and process personal data including:

A. Personal Information

• Full name
• Identification details where required for merchant onboarding or delivery verification
• Date of birth, where applicable
• Profile photograph, where provided
• Delivery or correspondence address
• Business or outlet information

B. Contact Information

• Email address
• Mobile telephone number
• Other contact information provided to us

C. Business and Merchant Information

• Business or restaurant name
• Outlet address and operating hours
• Menu items, pricing and promotions
• Owner, manager and staff information
• Business registration details

D. Account Information

• Username
• Login details
• Account preferences
• User role and access permissions

E. Orders and Service Information

• Order history and order details
• Delivery addresses and delivery instructions
• Support requests and issue descriptions
• Photographs and documents submitted in connection with orders or support requests
• Rider and delivery partner information
• Order and delivery history

F. Financial Information

Where applicable, we may process information relating to:

• Order payments and refunds
• Platform subscription and service charges
• Merchant payouts and settlement records
• Payment records, invoices and financial transactions

Makan Jerr may use third-party payment service providers for payment processing. Where this applies, payment card or banking information may be processed directly by the relevant authorised payment provider rather than stored by Makan Jerr.

G. Technical Information

When you use our website, portal or mobile application, we may automatically collect certain technical information, including:

• IP address
• Device information
• Browser type
• Operating system
• Login activity
• Usage information
• Date and time of access

• Directly from you when you register or use Makan Jerr
• From merchants, restaurant owners or authorised representatives
• From delivery and rider partners
• When you place an order or submit a request
• When you communicate through the platform
• Automatically through your use of our website, portal or mobile application

To Provide Our Services

• Create and manage user accounts
• Provide access to the Makan Jerr platform
• Process orders, deliveries and refunds
• Manage customers, merchants and delivery partners
• Manage menus, promotions and loyalty programmes

To Support Food Operations

• Manage inventory, warehousing and franchise operations
• Track order and delivery activities
• Communicate notices and announcements
• Manage service providers and contractors
• Generate operational reports

To Manage Financial Services

Where applicable:

• Record payments and refunds
• Manage merchant payouts and settlements
• Manage platform fees and charges
• Generate invoices and statements
• Maintain financial records

To Communicate With You

We may send you:

• Order confirmations and delivery updates
• Important notices
• Service notifications
• Account-related communications

To Improve Our Platform

We may analyse how users interact with Makan Jerr to:

• Improve platform functionality
• Improve security
• Identify technical issues
• Develop new features, including AI-powered services
• Improve user experience

We do not sell your personal data.

Your personal data may be disclosed to authorised parties where necessary to provide Makan Jerr services. These parties may include:

• Merchants and restaurant operators
• Delivery and rider partners
• Authorised platform administrators
• Authorised service providers and contractors
• Payment service providers
• Technology and cloud service providers
• Professional advisers
• Government authorities or regulators where required by law

Access to personal data should be limited according to the user’s role and authorised access permissions.

In many cases, Makan Jerr provides the technology platform used by a restaurant, merchant or franchise operator. The relevant merchant may determine what personal data is collected, why the data is collected, who has access to the data, and how the information is used for their business purposes. Makan Jerr may process certain personal data on behalf of the relevant merchant in order to provide the Makan Jerr platform and related services. If you have questions about how a merchant uses your personal data, you may also contact the relevant merchant directly.

We take reasonable and appropriate measures to protect personal data from unauthorised access, loss, misuse, modification, disclosure and destruction. Security measures may include:

• Secure user authentication
• Role-based access controls
• Password protection
• Data access restrictions
• Secure servers and infrastructure
• Monitoring and security controls

However, no internet-based system can guarantee absolute security. Users should also protect their account credentials and not share passwords with unauthorised persons.

We will retain personal data only for as long as reasonably necessary for providing our services, processing orders and payments, meeting legal or regulatory requirements, resolving disputes, and maintaining necessary business and operational records. When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise the information in accordance with applicable requirements.

Subject to applicable laws, you may have the right to:

Access Your Personal Data

You may request access to personal data held about you.

Correct Your Personal Data

You may request correction of personal data that is inaccurate, incomplete or outdated.

Withdraw Consent

Where processing is based on your consent, you may withdraw your consent, subject to applicable legal and operational requirements.

Limit Certain Processing

You may request clarification or raise concerns regarding how your personal data is processed.

To exercise your rights, please contact us using the details provided below.

Our website and platform may use cookies and similar technologies to keep users signed in, remember preferences, improve website performance, understand how our platform is used, and improve user experience. You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website or platform.

Makan Jerr may integrate with third-party services, including payment providers, cloud hosting providers, communication services, analytics services and other technology providers. These third parties may have their own privacy policies and terms. We encourage users to review the privacy policies of relevant third-party services where applicable.

Depending on the technology and cloud services used to operate Makan Jerr, personal data may be processed or stored in locations outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that appropriate safeguards and applicable legal requirements are observed.

Makan Jerr is primarily designed for food ordering, delivery and restaurant operations. Where information relating to children or minors is provided through the platform, such information should only be processed where necessary and in accordance with applicable laws and appropriate authorisation.

Where we send marketing or promotional communications, we will do so in accordance with applicable laws and consent requirements. You may opt out of marketing communications at any time by using the unsubscribe option provided, where available, or contacting us directly. Please note that important service-related communications, order notifications and account notices may still be sent where necessary.

We may update this Privacy Policy from time to time to reflect changes to our services, changes to our technology, legal or regulatory developments, and improvements to our privacy practices. The updated version will be published on the Makan Jerr website or platform. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or how your personal data is handled, please contact us.

• Makan Jerr
• Email: Support@makanjerr.my
• Website: www.makanjerr.my
• Address: Kuala Lumpur, Malaysia

Makan Jerr is committed to handling personal data responsibly and in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), Act 709, where applicable. For further information about personal data protection in Malaysia, please refer to the Malaysian Personal Data Protection Commissioner.

By using the Makan Jerr website, web portal or mobile application, you acknowledge that you have read and understood this Privacy Policy. Where required, we will seek your consent for the collection and processing of your personal data in accordance with applicable laws.